The one criticism I have is, during a telephone conversation when I had contacted you to correct a couple of items in the Statement of Fact sheet about the insured home, the young lady could not tell me why it says 'Percentage of Flat Roof - up to 33%'. I informed her that I did not have any flat roof at all and she said that that is how it is in the system. I really do not understand why it cannot be entered on the system that I do not have a flat roof. Perhaps you can explain please?
9 years ago
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