I believe it is misleading for both your letters and staff to not mention VAT has not been included eg.' OK Mr Rankine that will be £186.93. How would you like to pay?' then the policy schedule arrives a few days later for £ 224.31! I will check other companies next year and will no doubt find someone cheaper for the year ahead willing to offer a loss leader hoping I will simply accept the inevitable increase on renewal.
9 years ago
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