I am still disgusted that an organisation like Castle admits it failed to send me an insurance renewal notification, effectively leaving me uninsured! This was blamed on "a computer error" - this doesn't stand as an excuse in 2016 - maybe 20 years ago!
I did renew this year for convenience - but my confidence in your company has been severely shaken - if there is a repeat of this type in the future I will cease my dealings with your organisation.
9 years ago
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