recieved an email saying my car insurance was cancelled due to my direct debit being cancelled by me. This email was sent 2 days AFTER castle cover cancelling my insurance so I was driving around for 2 days uninsured! I phoned my bank first to make sure my account was ok. It was fine and my bank had no record of any direct debit being set up. I then phoned castle cover at 5.40. Held in a queue for 20 mins and dead on six I get the message "Sorry are offices are now closed, please call back duing the hours of ..." So in the morning I phoned them up. They said they contacted me on the 29/1 telling me of the problem. I said I received nothing. The woman on the line insisted they did. I knew she was lying as I checked the policy on the 14/2 as I needed the policy number for my meerkat toy. There was no letter on my account at the time. She then told me because my DD had been cancelled without their permission, I now have to pay for a whole year! I said why can it not be set up again? She used the same excuse. I offered a different bank account, yet again the same reply. In the end I had to not only pay the month they tried to take, but also a cancellation fee, that was not my fault, plus a whole years policy just so I could get back on the road and to work! Can safely say they will not be getting any of my money again