Absolutely shocking. Insured by car with them and uploaded by proof of no claims as requested. Was later notified by letter that my policy had been cancelled a week previously because my no claims didn't state which car it referred to. Even though it clearly stated the car and my name and address. They made no attempt to contact by email or phone to notify me of the cancellation only a letter a week later so I had no insurance for over a week. They're customer services couldn't understand why it had been cancelled, and then wanted extra payment to reinstate the policy. Don't if they are just incompetent or just trying to con more money out of me. The same proof of no claims was excepted by another insurer with no problems.