I was equally upset, annoyed and relieved thread these reviews. We moved house to a farm and 'inherited' castle water. we noticed an immediate leak which we arranged to have fixed and paid the first bill without issue as we didn't know history. The leak was not fixed and started again. Again I arranged th local water company to fix but it took some time and I was nt hap with our next bill. So I queried it ands asked to fill in a leak allowance form, which I did and which I returned. I was assured that whilst this was being investigated our bill was on hold. Despite this I received a demand for money 2 weeks later, but no response to my leak allowance query. I then received another threatening letter so despite no resolution on the issue I paid the £180. I did email Castle to explain that I only paid to stop the letters and still didn't agree with the bill. I received an email to give me advice contrary to what I had previously received and told that they had acknowledged and accepted my payment. However, one week later I received a 'notice of intended further action' !!! Unbelievable and the bill, which I don't think I should even have ;paid had been paid in full. Where does this company get off in not communicating between departments and threatening their customers??? It is interesting because my father in law who recently Brought a pub for renovation also received threatening letters addressed to the previous owner and he emailed customer services to explain that he was the new owner and the pub had been vacant since he purchased it and that all demands should stop and 3 weeks ago he received a letter from bailiffs !!! I agree with other reviews the worst company I have ever had the misfortune to deal with. I never write reviews, I have 4 children and lots of animals and frankly I don't have time but I am just so exasperated with Castle Water that I had to get it off my chest and warn other customers...