Where do I start!!!!!!! The worst company I have ever encountered. Never even signed up with them and don't pay for waste water as all done through landlords septic tank. They have threatened all sorts of legal action and cutting off our water supply - THEY DON'T SUPPLY OUR WATER!!!!!!!! Complete shower of S****. Have now passed us on to a debt collection agency - can't wait to speak to them!! Four years of this and I am fed up to the back teeth of them. How come they haven't been shut down by the ombudsman? How do they get away with harassing customers in this way. Be warned and if you get a call from them trying to sign you up (though they seem to just skim over that bit) run a mile!!!!