To the ombudsman/ social media et al: CASTLE WATER RACKS UP YOUR MONEY IN IT'S ACCOUNT AND SITS ON IT !!! Castle Water, in full knowledge of its own charges and how much credit it has taken from you/your account, (and because it only bills six-monthly) has been sitting on £1600 of my money, during these straitened times!! Not only this, but if you telephone their Scottish HQ, they are programmed to say there is NO management, no chain of command/being and cannot, that is cannot say when/if they will make a refund. Please use this mail to complain directly to them: DO NOT TAKE NO FOR AN ANSWER!! Castle Water Support Castle Water Limited 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH 01250 718700 castlewater.co.uk I From: Castle Water Support [mailto:support@castlewater.co.uk] Sent: 12 January 2023 09:55 To: info@windsorenglish.com Subject: We value your feedback Dear customer, Account Number Thank you for your recent contact with Castle Water. Please provide feedback on your experience here. The survey will only take a moment of your time and your response will help us improve our service. Kind regards, Castle Water Support Castle Water Limited 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH 01250 718700 castlewater.co.uk Castle Water Limited is a limited company registered in Scotland with registered number SC475583 and VAT registered number 319 4277 88. Our registered office is at 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH. This message and any attachments are intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. Where any views or opinions are expressed in this email they are the views of the individual and not those of Castle Water Limited. While we actively scan for malware, Castle Water accepts no liability for malware introduced by this email or attachments. Unsubscribe | Notification Preferences Ref:MSG1819478_RZlbkF4wSbqfkY9pKown From: Castle Water Support [mailto:support@castlewater.co.uk] Sent: 12 January 2023 10:36 To: info@windsorenglish.com Subject: Thank you for getting in touch Thank you for contacting Castle Water, we will respond to your query as soon as possible. Did you know you can register for MyAccount and get instant access to your invoices and request Statements of Account? Please visit the portal to register. You can also use MyAccount to submit meter readings, set up a Direct Debit, check usage trends, let us know if you're moving premises, update your details and more. In the meantime, you may also find some helpful information on our FAQs page: https://www.castlewater.co.uk/help-support/faqs. Kind regards, Castle Water Support Castle Water Limited 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH 01250 718700 castlewater.co.uk Castle Water Limited is a limited company registered in Scotland with registered number SC475583 and VAT registered number 319 4277 88. Our registered office is at 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH. This message and any attachments are intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. Where any views or opinions are expressed in this email they are the views of the individual and not those of Castle Water Limited. While we actively scan for malware, Castle Water accepts no liability for malware introduced by this email or attachments. Unsubscribe | Notification Preferences Ref:MSG1820496_jjJ4liR5rfTWDuWUHcVw