Absolutely rubbish company ! Pay the bill online doesn’t work !! Phone number on hold for hours ! Contact in line doesn’t work ! Even the complaints won’t work ! How can they estimate a water usage ???? For 6 months in advance anyway ?? We have no access to the pavement meter and they NEVER come read it themselves!! Bloody useless . We were affinity before who always read the meter , we’re contactable and efficient ! Why they farmed out the running if their company to this bunch of idiots beats me . They don’t even have a complaints dept , not surprised as it would be the busiest dept in the company !! Probably only 1 little guy sat at a desk reading the news paper is all they have , putting people on hold for hours then cutting them off