We were late with a payment by less than 2 months for genuine reasons had a couple of reminder letters, bill was paid and now want to charge almost the same again in late payment/ debt collecting fees - no one from any debt collecting company contacted us. Seems like the late payment fee was an afterthought. Still waiting for someone from complaints to call in the meantime more threatening letters. Never had this sort of issue with any other utility company. Looking to go elsewhere after this experience.
10 months ago
Castle Water has a
1.1
average rating
from
189
reviews
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