This has got to be the worst company ever!! The first we know we had a silent water leak was when Castle Water invaded our bank account and withdrew over £5,000. As a small company you can understand this caused us severe cash flow issues and the stress it caused contributed to our bookkeeper having a heart attack. This was quickly followed up by a further demand for £25,000. Of course we challenged this but this was only met with veiled threats and intimidation from their so called debt collection department. To us it was more of an extortion racket with threats of extreme interest loading unless we paid up fast. Our water meter is 15 metres from the from the property in an underground pit and can not be accessed and read safely without a skilled access team. All of this happened during the pandemic when access to our offices was severely restricted To cut a long story short all this for one toilet and a small sink. Of course OFWAT and CCW are powerless against this corporate morals devoid monster.