Went paperless without consultation and then applied late payment charge when we missed payments because we hadn't received the bills in the way we had until that point. As soon as we received a text about the problem we of course paid. The charge was £50 which won't kill us but seems unreasonable. They could clearly have texted us earlier about a problem and been paid promptly but instead waited and added charges. Even when we did pay it took time to attribute payment to the account. All this would indicate they have poor systems in place.
1 year ago
Castle Water has a
1.1
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