Castle Water change bills from 6 monthly to monthly without your permission. They then send bills with penalties even after you have paid for your water. So a £26 bill escalates to several hundred pounds and the scam continues. In our area Castle Water has bullied many customers,including people with poor English,cutting them off. Utilitity companies inform you of a change in contract etc and give you a choice but NOT Castle Water. We never agreed to use Castle Water and it won’t allow you to move to another company whilst their fictitious penalties are in place. The Water Council seem to have a long backlog of complaints against Castle Water so don’t bring them to task!