We had a monthly direct debit which they stopped collecting. We had plenty of money in our bank account and the direct debit is still active - but the money just wasn't taken. Then we got a threatening letter, saying that they were involving a debt collection agency, in the same envelope as they said they would take payment for the rest of the year by direct debit. No response to my subsequent correspondence to them. Worst customer service I have ever encountered in business. In process of changing supplier.
4 years ago
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