I wasn't receiving invoices from from Caxtons which they only send via post. So they decided to instruct solicitors to get the money from me. The solicitors managed to send me an email and a letter to my other address asking for full payment plus £500 admin fees. I challenged Caxtons as to why they didn't email me or call me since they had these details on record instead of sending my details to the solicitors. The answer they gave me was " we sent the invoices in the post you should have received them". Now if I was living in the 18th century i would have accepted that as letters probably would have been the only form of communication, but as we live in the 21st century we have other forms of communication and as a curtsey they could have called or emailed me to ask asked why I wasn't making the payments and if I was receiving their letters. I would not recommend a company that doesn't have the interests of their customers as their priority. they have also increased their charges and offered nothing in return for these increases. I'll be adding myself to the directorships to remove them ASAP.