Indeed whoever is very unlucky to have them contracted as mgmt.co. be aware that they used unacceptable market practices. We were lucky as combined landlords to get rid off them as they constantly overcharged us, outsourced work to Freeholder family and friends(although we couldn't prove those conflicts of interests) with a huge margin markup on their service prices, constantly bullied landlords with threats their legal charges, never provided services to the quality standards nor maintain the building. If you are unlucky to have them: 1. Challenge their costs at Tribunal as they used to gain profits from hugely overcharging, do not trust them and check with your solicitor if they do not breach your lease (most cases they do!) 2.Raised official complains to ARMA/RICS - they will ignore those as they always do! Anyway it will provide and paper trail for your Tribunal. 3.Provide evidences, check quotation for similar services with local contractors, document their poor work, cutting corners on any services and still raising bills like premiums. Never fall into entrapment that they have advantage over you, as what we have discovered over our dispute that complains against them are way too common. We were lucky to get rid of them before this crisis, surely they are implying similar measures and even more those days.Using ppl lack of rights and fear to any legal associated costs. Remember do not fall into entrapment of their victims as this company is doing this not the first time.