Phil Thompson
The information supplied was seriously out of date, the vehicle showed as being financed which on contacting the garage and then the finance company where re-assured that the finance had been settled over 4 months previously. We took this issue up with Cazana who advised that they could only supply the information they have on file. We took this issue up with them and were please to receive a refund without quibble. However another issue we took up with Cazana and to date has not been rectified is that the printer version of your report does not transpose correctly from the information you supply on screen. In our particular case the on screen value of the vehicle was £24636 yet on the printout (and this is the document you would wish to show to a prospective buyer) showed the value as 12,176 which is in fact your estimated mileage figure on screen. We have uploaded screen shots of your on line report and a copy of your printer friendly report, please check out the discrepancies. As the sole purpose of checking out the vehicle history using your report is to give people reassurance when purchasing a vehicle it has done nothing but supply out dated information and incorrect printouts, the most unsettling process of us buying our vehicle was taking out this car check with Cazana which was supposed to offer peace of mind. As a vehicle check company the information you provide is next to useless if it is so out of date. We sincerely hope that there are no other documented problems with the vehicle that has not come to light because of your out of date data. Just one more thing the cost of car tax on your report is out of date too :( I hope you appreciate the considerable amount of time we have taken to highlight your short comings and to relay our bad experience so you can improve your services for future car purchasers and they can have the peace of mind you purport to offer.
6 years ago
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Cazana has a 4.2 average rating from 3,561 reviews

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