I paid for 3 reports. After the first report was on screen I asked to e mail to my e mail account. Nothing happened. I closed that report assuming it would be kept on file as the system was showing my name. I ordered another report which came on screen and asked (again) to send to my e mail account. Nothing happened. I closed down and started up again but could not log in as I never set up a password. I used the "Forgotten Password" function and had a note saying an e mail had been sent to my e mail account. Nothing happened. As I could not log in or retrieve my reports I asked for a basic search on the third vehicle of interest but would have to pay the full amount in addition to the "3 quotes for £19ish pound charge" if I wanted it. I was not prepared to do that considering I still had a full report token left and had never received the first two. You took my money and did not provide the service for that money. You also have a system which does not allow me to resolve it. Very unhappy indeed.