The wax parka I purchased was great. Sizing was good. Quality good too. I ha e worn it several times now and it’s very comfortable. If it had one fault the pockets could be slightly deeper to close with a matinee purse. I did phone customer service and couldn’t fault them. They were extremely helpful and polite. I almost wanted to say dispatch was a little slow but of course it wasn’t. I ordered late on a Saturday night. My jacket was sent on Tuesday so processing time was very good. I’m very happy with my the quality of my jacket, packaging and service. Many thanks