This company is a scam. I have been trying to withdraw funds from my account for 5 months. There is a simple thing that needs to be resolved, which would have been resolved a long time ago with a legitimate company.
But, here, customer service will start a thread as if they are going to help you, and then disappear from the thread! It has happened to me at least 7 times already.
Please stay away from this "company". It is a scam!