I am writing to formally express my dissatisfaction with the assistance provided by your support team during a recent issue. What should have been a straightforward and professional experience became stressful due to slow responses and lack of clarity. Rather than resolving the matter, the team’s inaction and poor coordination only created more complications. This experience has raised concerns about your company’s efficiency and reliability. I hope this feedback is taken seriously and leads to genuine improvement, I am glad RESORUS helped me resolve the issue completely.