I ordered a Tacx Neo turbo trainer on 13th November 2022. As of 27th November I do not have the product and have no response from customer service team. Delivery was due on 15/16th November. Two weeks is too long not to have the product and for 4 emails to go unanswered. I am in a limbo of being £600 out of pocket and therefore not able to buy a replacement. I used to buy from wiggle and chain reaction a great deal for cycle and triathlon kit. It has been 3 years and I expected the same level of great customer service and price. Price is still competitive but the rest of service has fallen off a cliff