Recently purchased a £2600 mountain bike. The bike is amazing but thats nothing to do with Chain Reaction. Their service was and is appalling To start you get told the parcel can be tracked with the number they provide, after two days I asked where was the number, they said I would get it by the end of the day, next day I contacted again to say I had not received it, had to threaten to cancel the order for the number. Long story short the order page was updated with a tracking number the day after they tried to deliver it. Same thing happened with the pedals I ordered from them. When I eventually collected the bike from across town the box was in perfect condition but when unpacking the bike there was several scratches on the frame, not big but come on this much money for a bike and its not perfect. Thankfully the bike company provide touch up paint so as I was desperate to use it I just got on with it. The bike comes pre built just had to put the wheels on and go. On first ride I go down the first bit of steep track pull the back brake to realize they had put the brake levers on the wrong way round, I know your gonna say should of checked first but i was stupid enough to rely on what should be a professional shop. I took the bike to my local shop and he said it will need to come in for an initial set up. So the couple of hundred pound I saved buying it online is going to go to my local shop. Should of brought it local in the first place then I would have someone I could go back to. Anyway I have emailed them with all my concerns but as of yet no reply. Seriously when you buy from these guys you might think you are getting a deal but you are not getting the service. WILL NOT USE AGAIN