My unitwas installed less than a year ago , installer broke my outside fuse box door . The unit stopped communicating with the app over 5 weeks ago; meaning I have to switch it off at the mains for 1/2 hour switch it back on and turn it on to charge my car . Unit has been replaced and has the same problem . Cant contact anyone in BP chargemaster by phone ( it disconnects after 5 to 10 mins) , and e mails are ignored . As unit is less than a year old want a full refund as it does not do what BP chargemaster claims it will . Covid 19 yes a problem but not to this extent of ignoring customers who have unfortunatel paid them , they appear not to give a damm.