I placed my order for a home charger in October and duly parted with my money. Looking through the reviews on here they read like a carbon copy of my own experience. No one ever bothered to contact me to update the progress. When I finally did get a response it was only to request the information on the installation that I had already provided. Two months later they had the nerve to blame Scottish and Southern and tell me it was my job to get in touch with them to request an inspection of my installation. After I cancelled the installation last week they emailed me asking for more information on the installation! I still haven’t had my refund. I think it’s particularly shocking that this shambolic company is certified under the government grant scheme. Even my letter to the CEO went unacknowledged. Truly rotten!