I had the offer of a free charger with my Mercedes bought in December. I have been in communication with BP Chargemaster since 18th December, completing forms and providing photos and information. I have been asked for the same information on multiple occasions. I have had to chase them up myself and have been told on three occasions since 12th January that my installation was with the scheduling department to arrange a visit and that it would be given priority. I have not been contacted by them at all. I don't feel that they care about customer service at all. I am surprised by all of the positive reviews, as that does not reflect my experience at all. I thought that BP were a decent company, but no longer.