After several weeks of phone calls and an online application (photos etc) I have heard nothing, I chased again and I fully appreciate that it is not a straight forward installation, I was told that technical would have to call me to discuss various options eg. a data cable, no call. I chased again and I was informed that I needed a site survey (£75), the team would call me Monday and as of Wednesday afternoon, no communication. I was recommended to use BP Pulse by Jaguar. This morning I had a much more constructive phone call with Pod-Point, also a Jaguar recommended supplier.