The application process was a nightmare. I had to submit all of the information twice due to a 'new system', I was promised a shopping voucher as compensation which has never materialised. I applied 4 months before my car was due for delivery and the car still arrived before the homecharger was installed. I paid for an isolator switch to be fitted and it took nearly 6 weeks plus lots of chasing calls from me before anything happened - and every call involved being on hold waiting for an operator for at least half an hour. Communications have been appalling, either none at all or several identical emails. They even confirmed my appointment for the 4th time after it had happened. The actual installer was great, when he eventually arrived. All of the back office and customer facing processes need a radical overhaul.