After 1 week, so far, OK. It took just under 2 months from order to fitting, which under current circumstances was much better than I had feared. First appointment was cancelled due to illness, but rebooked for the following week. E-mails were answered swiftly, politely and effectively. The installer arrived in a Chargemaster branded van and was friendly and polite, quickly completing an efficient and professional fit as well as taking the time to explain how the unit works. There are 3 niggles though - firstly and most importantly, I'm not clear how or when I will get my wiring installation certificate, but with other electricians it has taken over a month, so not panicking yet. It is needed by law and the lack of one could invalidate house insurance should there be a fire. Secondly, the Chargevision website is truly dreadful. It keeps logging me out (even on different browsers and differet machines) and when I do get in, it contains no info on charges to date whatsoever and tells me my car is unplugged. Finally, the unit itself, whilst working well, has clearly had a BP Pulse sticker applied over the previous branding, and this is squint. A small thing, but at £950 a pop I expected better and first impressions count. I can also see that this is a common problem with other units. So, good service, good installation, but disappointing hardware visual quality and truly awful website.