My BP Pulse was free with the purchase of my new hybrid car. I collected the car on Jan 10th and waited almost 5 months to get the charger installed. It started with no communication from BP, then I sent the pictures they requested and waited weeks for a response, I was asked to send them again. I was then told they were installing a new 'fast track' system so I needed to send everything again. I then needed to pay £150 for some work on my electricity box (no problem with that) but a. delay whilst they sourced a company to do the work. Finally I have my charger in place, the fitter did a great job, it looks neat and tidy and charges really quickly but the wait for it was ridiculous.