There was much confusion regarding the assessment and installation as many texts were sent after i had completed the form via text and this led me to believe I hadn't completed which I had. then there was much confusion over booking the installation in but we got there in the end. One of the things I didnt like at all was the guy who fitted it in who was lovely was rather loud and he was talking loudly outside my house about my Motability and I feel that it is confidential that I have Motability. I dont want my neighbours knowing things about me. I think that some staff awareness about confidentiality and discussing these things with doors open and on the street should be raised. he was a nice guy though and did a good job so I thank him for that