Pretty disappointed with the service and lack of contact prior to having the unit fitted. Even BMW had a job with contact and the email address proved to be useless. It was only after BMW management eventually got in touch with BP Pulse that I was able to liaise with Melissa Bailey. Melissa was superb and the redeeming feature from my contact with BP Pulse. The other point to note is that when I received confirmation of the appointment, the email said they would be with me at 8:00 in the morning when in reality the engineer didn’t turn up until after 12:00 and said that there was a “time window” which is not what your company are letting customers know. Had I known this it would not have been a problem but mixed messages are exhausting and given most of the service I had received up to this point, I wasn’t even sure someone would turn up. The unit itself is now fitted, the engineer was very good and all is well.