Took months and months to finally convince BP Chargemaster that my NEW house was suitably wired. They couldn’t grasp that I have no gas mains and water is supplied with a plastic pipe! They demanded I employ an electrician to confirm what I already knew….as I have an 1 EV charger at the property already! As for the install…..only happened when I refused to accept delivery of my new car. Funny how that resolved these issues. As for the charger. Ugly Ugly Ugly. No control of output and don’t even talk about the nonsense which is supposed to be an “App”. How a company at this level can release such a non-functioning system?! 1st chance I get, I’ll swap this unit for a connected “Zappi” or similar.