Very poor communication trying to get a home charger installed. All initial contact on line, then once completed you randomly get sent an email asking for payment, even before you have been told you are eligible for the government grant, if the charger can actually be installed at your home and before they offer you an install date! Install date and time was sent through email and said 8am, nobody had arrived by 10am, contacted them through the phone line, 45min wait to speak to someone then they say it’s actually between 8am and 11am and they acknowledged the emails should be changes to show this. In the end someone turned up at 3pm and to be fair the install was good and looks and works very well. The customer service and process is a complete nightmare and BMW who i bought my car off should not be recommended these muppets!