Shocking experience after them being tasked by motability. They didn't respond for weeks on end, blamed my network operator who was brilliant and had already copied me in on the conversation, demanded I got extra unneeded work done by my supplier (who don't do groundwork, just supply like every other), demanded I pay for work without saying what needed done or where it should be put. The work they asked for is only needed when the cheapest, nastiest charge points are fitted in houses with electric showers and theirs comes into that category so they want householders to pay. They lied and said they had no contractors in NI, then lied again and said their local contractors in my area could fit the point but are not qualified to do the unspecified work, which is unneeded but the guys are indeed qualified of course etc etc. More than 2 months after delivery of car and within 24 hours of motability finally getting bp pulse to release the job and it being given to pod-point instead, my charge point will be fitted within a week.