The 2 engineers who came to fit first the isolation switch and then the actual charger were both excellent. Which is more than can be said for BP Pulse customer service. Having read other one star reviews, it's the same old story - email after email, response promised within 10 days, emails ignored and then when the engineer finally arrived to fit the charger some 5 weeks after we bought the car, we had no idea he was coming and it was sheer luck than we were in. Deplorable service from a global brand, complete contempt for the customer. I am only glad I did not have to pay for this - it came FOC as part of my purchase deal. I hope my charger works longer than some of the others mentioned. BP Pulse - what are you going to do about your service? I am surprised that Mini still want their brand linked with yours!