Probably the worst experience I've had from any supplier: no response to emails, zero customer service, no instructions as to how to use the charger, no BP Pulse card to use with an away-from-home charge point, and on a recent journey 6 of the BP Pulse charge points were out of action though shown on the BP Pulse app as available. On the plus side for me: the installing engineer seemed capable (though as I can't yet use the charger I can't be sure). On the plus side for BP Pulse: they took my money immediately and then completely failed to justify my expense. Dismal beyond words. A complete rip-off. They are apparently the recommended charger company of BMW and I am writing to BMW to tell them they need to review their association immediately.