The process was tortuous...I frequently had to chase for progress, the requests for information were unclear and fragmented. I couldn't understand the relevance of all the photographs requested and when I asked if someone could come round and survey, I was told no. However, when the charger was finally installed the engineer asked why I hadn't had it surveyed. There were multiple requests for the same information and then I was finally told that I wasn't eligible and to contact a salesperson!!!! It took a call from the Fleet Manager at work to make a call and then the appointment had been put in for the next week within 6 hours. Having said that the fitting was a 5 out of 5 and the sub-contractor was fantastic, knowledgeable and couldn't have done enough. He even offered to route the cable under the floor if that was a better option. He went to get new trunking as he wasn't happy with the colour of it and returned immediately when there was a slight fault. Come on BP you're a multi-national company you need to sort this process out!