BP Pulse are probably the worst provider I have ever dealt with. Communications and service are abysmal. They fail to acknowledge phone calls, emails, request for information, requests for call-back. They give the customer no instructions, and they have no technical team to deal with problems. My unit was installed two weeks ago and no instructions have been received, no activation information, nothing: so essentially the charger is redundant. BP Pulse are, however, excellent at taking their customers' money: faultlessly quick. Everything else about them is appalling. Attempting to use their chargers last week in the Midlands, 6 chargers shown on the BP Pulse app as available were in fact out of action: challenged about this on the phone, the BP Pulse employee said that there was no way they could know if the chargers were faulty until a member of the public reported it! This feedback is being shared with BMW, who initially recommended them.