The actual installation of the charging unit was excellent BUT the process of getting there was totally tortuous! I find it hard to believe that BP Pulse still has any business! Customer Support: Dreadful; No communication with customer as to what is going to happen & when AND apparent complete disregard for the angst caused to the Customer by their non-communication & lack of support. It was THE most frustrating experience ever. The Surveyor I had to have AND the installers were all Freelance and were wonderful but even they expressed their exasperation with their dealings with BP Pulse. Thank goodness I won’t have to repeat this experience. The company doesn’t appear to understand Customer Relations and their right to know what is to happen and when……