Nothing wrong with the charger or the installer. However, the website is at best clunky. Difficult to find out costs before committing to BP to install. Supplied some photos twice. Wanted to hide the cables via chasing into the wall which I got my own electrician to do after speaking to an electrician at BP Pulse. Wanted also to have the connection to go from my own consumer unit which the same electrician said we could do but was told by the installer that we couldn't due to a parallel earthing issue. Have no idea what this meant and nor does my own electrician. Got the feeling it was easier to install to their own consumer unit in respect of any future warranty claims. If so just say it and then I wouldn't have had a much larger than needed consumer unit fitted!