The young man who eventually installed the box was excellent! The box looks great and so far works like a dream However bp pulse were far from adequate My car was built from scratch quicker than the charger was installed. I appreciate that some delays were caused by COVID but the lack of communication, the constant phoning required and the lack of technical advice, were but a few of the problems. I would NOT recommend bp pulse! To solve their problem they need to assign a customer service person to each customer so that when things go wrong you have someone you can speak to who will then see it through.