We chose to have a home charger fitted within our new car deal via motability and VW.We did the online survey and soon got a instalation date.The fitter turned up on time.Within about a minute of looking at our job said he didnt have the correct parts required.He did his best to source them locally.After about 2.5 hours on the phone ect he left site without starting the job.We took so many photos to help out with what BP pulse would need. BP pulse then ignored us for about a month.The fitters then returned and fitted our charger. We would give the fitters 5 stars if we could. BP pulse still get 1 star for totally ignoring us for about a month and stressing us out.