what a let down bp pulse, purchased a new nissan leaf 3 weeks ago, and tried using our local charge points in local council outside parking bay only quarter of a mile from home, to our dismay then find out that i need a key fob or a swipe card to use it, so i applied on the app but still have not received either, i messaged bp to ask what the delay was and received an email an apology stating my debit account is live and ready to use and they would investigate to why i have not received the key fob, i am still waiting for my key, i phoned customer services which took 45 minutes explained and given a customer complaints reference number and asked to phone back in a week if i still have not received it, i wont hold my breath bp. shocking.