The question with this is what went right. Had the wall box installed approx 9 months ago via the Motorbility scheme. I have had to speak to customer services x3 times as the box was not communicating with the app and I was unable to override the set schedule. Each time the same answer, reboot and ‘I will pass it on to the tech team’. I contacted Motorbility re bad customer service. They contacted BP who then said they would get back to me within 5 days - which they did and then scheduled an engineer for 4 weeks ahead. An outsourced company arrived and replaced box and fuse box - great. Except the box will not communicate at all! I do not see how they got their 3.9 rating on this review site as all the ones I am reading give is a one star. To anyone who may be considering installing - DO NOT DO IT.