Opened up the app on my phone, to chech charger status before driving to it, app wouldn't load, it said they had sent me a verification email, which they hadn't, I tried to log in, but it wouldn't let me, so I called customer service (CS), lady said "have you tried deleting and reinstalling the app" I told her I hadn't, "oh well" she said, "the app has been down for a couple of days now! We are working on it though!" I said how do I charge my car, she said " just call us when you get to the charger!" If any of you have tried this process, it usually takes them 30-40 minutes to answer, it also means calling them to disconnect my cable from the charger, which can take another age for them to answer! Not good service