Outrageous just never works ...second home charging unit installed in last 2 months .. Absolutely had enough last unit installed on Fri ... I spend most days talking to Bp pulse only when the tech guy gets involved there going to try something new.... Most times l manage to get one charge then back to square one.... Tried to tell me it was my charging cable its Not... This is definitely a problem with software . Bp pulse app changes things that l.ve never seen before then the next time l look there gone... This is outrageous, l have Absolutely no confidence in BP Pulse