The worst ever company in UK to deal with, utterly gutted with their absolute no response customer service. It’s been 6 weeks we are without a working home charger. No one answers the phones or no reply to the emails. I’m making trips to public Charing points as no resolution in sight. What’s the point in having the warranty for 3 years if someone doesn’t even look into your issue for 6 weeks. It’s an absolute joke that this company is still surviving. Where to complain who to complain. Money lost down the drain. Hope this review helps someone, you will de 100 percent disappointed if you chose BP Pulse. One point to note if you chose the new installation option they’ll be super quick to take your call. If you opt for existing customer then please set aside minimum 2 hours of wait without any answer on the other end. And when someone answers the call l, they won’t give their name and the they say it’s the company policy.