Internal communication silo’d. Saying you will send an email is not good communication. Depts not talking to each other - do they even share customer data?
Very little “can do” approach.
Fitters not persistent in trying to find a way to fit the meter. Are they so bonused that they don’t have the time to do the job properly?
Ultimately Manager was the one person who did what he said he would and on time.
6 years ago
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