Process started and I supplied all my information Ordered BMW wall box plus Day of installation Installer arrived early Box was arrive by carrier 10.30 Arrived 13.00 The unit had been unpacked from BMW packing Was very poorly packed RFID card were missing Installer had never installed a BMW wall box before With lots support tel calls it was installed But with no RFID cards was not functioning as purchased After many tele calls RFID cards were ordered by Chargemaster After 2 weeks they arrived After more tele calls i installed cards with telephone assistance as i did not have the BMW night installation book Since installation No follow up tele calls from Chargemaster or offer of some financial recovery from hassle I had